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South West Transit Association

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Fort Bend Public Transportation – Operations Supervisor


Job No: 2024-5749 

Fort Bend County is ranked as one of the fastest growing counties in the nation. We have capitalized on not only the creed of our location, but on the "quality of life" for our families to call home. Our employees are the key to our success and the heartbeat of our foundation. The Diversity and inclusivity of our community is our strength and at the forefront of a workplace environment welcoming to all. Live Here! Work Here! 

JOB SUMMARY: 

Responsible for day-to-day management of the transportation services to include but not limited to implementing and monitoring operations policies, procedures and practices, supervising operations staff and contractors. Participates in planning of programs, policies or objectives for own work group and department. 

DUTIES & RESPONSIBILITIES: 

  • Reports to Operations Manager; Oversee day-to-day operations, monitoring of performance standards, target performance metrics and overall service quality to meet departmental goals; Monitor daily routes that fall behind and research the cause of delay and any on-time performance issues; Provides service change information to contractor and staff as needed; interruptions; Acts as liaison between department and service contractors. 
  • Contribute to a positive safety culture that supports safety communications and adoption to ensure the department meets its safety performance targets provided by the Transit Asset Safety & Security Manager and Operations Manager with review of video as it relates to incidents and accidents. 
  • Ensures that all customer inquiries and concerns are responded to verbally and/or in writing; Handles escalated customer complaints when needed; Handles the most sensitive or volatile calls received by staff; Ensures all complaints concerning transit services are appropriately investigated, documented and addressed in a timely manner; Spot-checks reservationists calls to ensure staff is providing excellent customer service and answer phones according to Standard Operating Procedures. 
  • Assigns tasks, provides training, guidance and direction as needed to ensure workflow efficiency; Identifies, recommends and coordinates enrollment in training courses, seminars and other in-service programs to assist operations staff in improving work performance; Approve time off requests, reviews and approves timesheets and employee performance appraisals as required; Investigates, prepares and conducts counseling and disciplinary actions as required; Recommends new hires/transfer/promotions and salary increases. 
  • Participates in activities and duties related to emergency management during a local state of disaster as directed by appropriate county managers. 

REQUIREMENTS: 

  • High School Diploma/GED. (Bachelor’s or Associate’s Degree in related field along with 2 years transportation related experience preferred). 
  • 4 years job related experience. 
  • Proven proficiency with both verbal and written communication skills. 
  • Strong math and/or accounting skills. 
  • Strong organizational skills and the ability to multitask is a must. 
  • Strong management and interpersonal skills with the ability to deal effectively with the public, other employees and elected officials. 
  • English/Spanish speaking preferred. 

SALARY RANGE: $27.69 - $34.61 hourly, based on qualifications. 

CLOSING DATE: Upon filling position 

All full-time and part-time employees are members of the Texas County District Retirement System (TCDRS). Full-time employees also enjoy a wide-range of great benefits. 

Fort Bend County is an equal opportunity employer, committed to non-discrimination in employment on any basis including race, color, religion or creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy status (including childbirth and related medical conditions), national origin, ethnicity, citizenship status, age (40 and over), physical or mental disability, genetic information, protected military and veteran status, political affiliation or beliefs, or any other classification protected by state, federal and local laws, unless such classification is a bona fide occupational qualification. 

For more information on Fort Bend County's Title VI / Nondiscrimination Statement, visit www.fbctx.gov/comply 

To be considered for employment, all interested candidates must complete the required Fort Bend County online employment application located at www.fortbendcounty.jobs 

Full details on this position can be found at https://external-fortbendcountytx.icims.com/jobs/5749/transportation-operations-supervisor---public-transportation/job

Additional Info

Salary : $27.69 - $34.61 hourly

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