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The employee will perform certain clerical tasks using a personal computer using various computer software packages, including; Microsoft Office Suite, Peoplesoft, and Kronos.  The employee will also use an office copier, fax machine and communicate with other administrative and supervisory personnel via email.  The employee may be required to deliver instructions to drivers using face-to-face communication, telephone, and two-way radio transmission.

JOB REQUIREMENTS

• Willingness to assume responsibility for decisions made.
• Skill in verbal communication.
• Skill in recording and relaying information accurately.
• Knowledge and ability to communicate with tact and diplomacy.
• Knowledge and ability to read maps and street atlas.
• Knowledge and ability to operate telephone and perform general clerical tasks.
• Knowledge and ability to follow detailed instructions.
• Knowledge of service and invoice processing and reconciliation.
• Experience in conducting driver training and public speaking.
• Skill in operating a personal computer using various Windows software programs.
• Willingness and ability to maintain confidentiality with client and personnel information.
• Ability to read, write, and communicate in English effectively.

EDUCATIONAL REQUIREMENTS

Bachelor’s degree or equivalent combination of coursework/training/work experience in the fields of

• Social Services 
• Mental Health
• Substance Abuse
• Case Management                               

Departmental Preferences

• English/Spanish Bilingual fluent
• Three years of prior work experience in child welfare services or a mobility services role
• Prior experience managing grant funded social service or mobility projects

WORKING CONDITIONS

• Primarily indoors, subject to sitting, standing, walking, or using a telephone for extended periods of time.
• Subject to continuous exposure to light and glare from a CRT or monitor.
• Subject to frequent low-level noise of a keyboard, ten-key, copying machine, telephone, and other office equipment.
• Subject to working in a confined area near others with frequent interruptions.
• Primarily inside a climate-controlled environment

PHYSICAL REQUIREMENTS

• Ability to read data and information on a computer monitor
• Speech enough to communicate clearly and distinctly in English.
• Hearing enough to understand telephone and two-way radio conversations in a noisy environment.
• Arm-hand steadiness and finger dexterity enough to operate office equipment such as two-way radio, telephone, TDD, personal computer, fax and office copiers.

ADDITIONAL REQUIREMENTS 

• Successful applicant will be required to pass a pre-employment physical that will include a urine drug screen.

EVALUATION CRITERIA

Difficulty

Work involves following prescribed procedures in communication with others by telephone and in writing.  The employee is responsible for accurately relaying and recording information.  This may involve reacting to a number of calls received simultaneously and making decisions as to the proper procedures to be carried out relative to a specific call.  Variables encountered are numerous and both concrete and abstract in nature.  A supervisor is available to make major decisions concerning unusual problems or situations.

Interpersonal Relations

The employee has frequent contact with outside agency personnel, citizens and supervisors to provide and/or obtain services/information related to work activities.  Information is of a detailed and recurring nature requiring some explanation or interpretation of facts.

Supervision Received

Employee works independently in maintaining communications via telephone and modem/fax.  Products are subject to review on a regular basis by supervisory personnel, social service providers and citizen/client input.  Detailed instructions are provided for new procedures or changes in existing procedures.  Supervisor can be contacted when unusual situations occur.

Other Duties and Responsibilities

This is a summary of the duties and responsibilities commonly found within this classification.  It is not meant to be all-inclusive; thus, other related activities or tasks may be assigned.