Transit agencies across the country are facing increasing ADA compliance challenges — from inconsistent “driver discretion” practices and service animal policies to rising complaint volumes and uncertainty around what constitutes a “reasonable level of assistance.” To help agencies strengthen compliance and improve service delivery, ADA Guru Jess Segovia is offering a comprehensive series of ADA-focused webinars beginning February 24, 2026.

The featured training, “ADA Operating Requirements for Public Transit Services,” will be held Tuesday, February 24, 2026, from 9:00 a.m. to Noon (Pacific Time). This webinar provides a detailed review of the Americans with Disabilities Act (ADA) operating requirements for fully accessible fixed route and demand responsive services, including ADA Paratransit, Dial-A-Ride, Deviated Fixed Route, and Human Service Transportation programs.

Participants will gain clarity on:

• Non-discrimination requirements
• Assisting riders with visible and hidden disabilities
• Service animal policies and unsafe conduct definitions
• Direct threat and denial of service
• Reasonable modifications
• Driver training expectations
• Accessible information requirements
• ADA Paratransit operational standards

A certificate of completion will be provided to attendees.

Why This Training Matters

• Many agencies struggle with questions such as:
• What does “reasonable assistance” actually mean?
• Can drivers rely on discretion when assisting passengers?
• Must assistance be provided even if a rider does not appear disabled?
• How should agencies define unsafe service animal conduct?
• Is your complaint investigation process capturing the full picture?

Jess Segovia, widely known as “ADA Guru,” emphasizes that driver discretion without policy clarity often leads to inconsistent service delivery and increased ADA complaints. These trainings aim to provide transit leaders and frontline staff with practical tools to ensure compliance while improving rider experience.

Additional Upcoming ADA Guru Trainings

To further support agencies, ADA Guru is offering additional sessions:

February 26, 2026
ADA Paratransit Eligibility Determination
For staff evaluating eligibility applications and managing appeals.

March 10, 2026
Improving Your ADA Compliance Driver Training Program
Focused on strengthening ADA driver training structure and effectiveness.

March 12, 2026
Improving Your ADA Complaints Investigation Process
Best practices for complaint intake, investigation, tracking, and reporting.

March 11 – April 8, 2026
ADA Compliance 365 (Five-Week Series)
Designed for managers and supervisors building or strengthening a formal ADA Compliance program.

Additional sessions on Bus Stop Accessibility and Advanced Wheelchair Securement Strategies are also planned.

Jess Segovia brings over 26 years of experience assisting transit agencies nationwide in delivering safe, compliant, and high-quality accessible transportation services. He has presented at major industry conferences including CTAA, National RTAP, Texas Transit Association, Southwest Transit Association, and many others.

Transit professionals are encouraged to register early and take advantage of these valuable compliance-focused opportunities.

For more info: https://www.adaguru.co/workshops