SWTA and ELERTS Partner to Present National Webinar on Reducing Transit Worker Assaults

Industry leaders to share proven strategies, lessons learned, and innovative approaches to protecting frontline transit employees

The South West Transit Association (SWTA), in partnership with ELERTS, is pleased to announce an upcoming national webinar, "Reducing Transit Worker Assaults: Proven Strategies from Transit Agencies Across America," scheduled for Thursday, June 25, 2026, from 11:00 a.m. to 12:00 p.m. CDT.

As public transportation agencies across the country continue to address growing concerns surrounding employee safety and workplace violence, this timely webinar will bring together respected transit professionals to discuss practical solutions, emerging trends, and successful strategies that agencies can implement to better protect frontline transit workers.

Transit worker assaults remain one of the most significant challenges facing the public transportation industry. Bus operators, customer service representatives, maintenance personnel, dispatchers, and other frontline employees regularly interact with the public and often face difficult situations that can escalate quickly. These incidents not only impact employee well-being but also affect workforce recruitment and retention, agency operations, customer service, and public confidence in transit systems.

This educational webinar will provide attendees with valuable insights into how agencies are successfully addressing these challenges through leadership initiatives, improved reporting processes, employee engagement strategies, safety-focused organizational culture, and innovative technology solutions.

"Transit employees are essential to keeping our communities connected," said Heather Dalmolin, Executive Director of the South West Transit Association. "Creating safer work environments for the professionals who serve our riders every day is critical to the future of public transportation. This webinar brings together experienced leaders who are actively working to address these challenges and share solutions that agencies can implement immediately."

The webinar will feature a distinguished panel of transit and safety professionals, including:

Bobby Sisneros

Deputy Director, Albuquerque Transit Department

Bobby Sisneros will share insights into the challenges agencies face in protecting transit workers and discuss strategies being implemented to improve employee safety while maintaining exceptional customer service.

Andrew Cassidy

Senior Director of Digital Strategy & Engagement, MBTA

Representing one of the nation's largest public transportation systems, Andrew Cassidy will provide perspectives on communication, engagement, and organizational approaches that support safer transit environments.

Curtis Boyd

Retired, Pittsburgh Regional Transit

Curtis Boyd brings extensive transit industry experience and will discuss lessons learned, best practices, and practical approaches agencies can adopt regardless of size or service area.

Ed English

CEO, ELERTS

As a nationally recognized leader in safety and security technology, Ed English will share insights into current trends, reporting methods, and innovative solutions being utilized throughout the transit industry to help reduce assaults and improve response capabilities.

• During the webinar, participants will explore several key topics, including:
• Current trends and challenges related to transit worker assaults
• Strategies for building a stronger culture of safety within transit organizations
• Enhancing incident reporting and response procedures
• Leveraging technology to support operators and frontline personnel
• Best practices for leadership, operations, safety, and security teams
• Lessons learned from transit agencies across the United States
• Proactive approaches to identifying concerns before incidents escalate

The webinar is designed for transit directors, executive leadership teams, operations managers, safety and security professionals, mobility managers, dispatch supervisors, human resources personnel, customer service teams, and frontline transit employees. The discussion will offer actionable takeaways for agencies of all sizes, from rural and tribal transit providers to large urban systems.

This educational session builds upon the success of a previous presentation that attracted nearly 500 transit professionals from across the nation and generated significant industry interest. Organizers expect strong participation once again as agencies continue seeking effective solutions to improve workplace safety and support employee well-being.

The webinar is being offered free of charge as part of SWTA's ongoing commitment to professional development, industry collaboration, and the advancement of public transportation throughout the Southwest region and beyond.

Event Details

Title: Reducing Transit Worker Assaults: Proven Strategies from Transit Agencies Across America

Date: Thursday, June 25, 2026

Time: 11:00 a.m. – 12:00 p.m. CDT

Format: Virtual Webinar

Cost: Free

Registration: Advance registration required

Register Today

https://zoom.us/meeting/register/vfYS5SybTMGouLmQVJ7bWA

Transit professionals interested in attending are encouraged to register early. This highly anticipated webinar previously attracted nearly 500 transit professionals from across the country and remains one of the most requested transit safety discussions in the industry.

About the South West Transit Association (SWTA)

The South West Transit Association (SWTA) is a regional public transportation association dedicated to advancing transit through leadership, advocacy, education, and collaboration. SWTA serves public transportation providers, mobility professionals, public agencies, and business partners throughout the Southwest, working to strengthen public transportation and mobility options that connect people, communities, and opportunities.

About ELERTS

ELERTS provides innovative safety and security solutions designed to help organizations improve communication, incident reporting, situational awareness, and emergency response. Through technology and collaboration, ELERTS supports agencies in creating safer environments for employees and the communities they serve.

https://members.swta.org/calendar/Details/reducing-transit-worker-assaults-1664956?sourceTypeId=Website