Description

Attendees will learn how Tulsa's MetroLink program successfully integrates Microtransit and Paratransit services on a unified platform, achieving higher efficiency, cost savings, and improved rider satisfaction. They'll cover best practices for leveraging technology, enhancing service reliability, and creating a scalable, sustainable model for modern urban transit systems.

Valerie Courchesne, Director, Metrolink Tulsa

(16) Valerie Courchesne | LinkedIn

Brian Hageman, Senior Project Manager, RideCo

(16) Brian Hageman | LinkedIn 

Responsibility: As a Senior Project Manager—Customer Success at RideCo, Brian leads the end-to-end integration process, including project management, technical implementation, data migration, testing, training, and onboarding new clients. He nurtures trusted client relationships, emphasizing progress toward achieving KPI and operational goals. He is responsible for developing implementation plans and schedules, kick-off meetings and regular project management meetings, test and refinement plans, onboarding software/hardware, and installation requirements.

• Over eight years of microtransit and on-demand project management experience

Qualifications: Brian brings in-depth knowledge of public transit, on-demand microtransit and paratransit programs, and SaaS implementations. He has been in the industry for over eight years and uses his extensive real-world experience to ensure successful deployments. He also analyzes operational data to optimize services and exceed target KPIs. In addition, Brian has volunteered his time as a transit and connectivity board member in his local community for over six years.

Brian has launched and managed several on-demand projects at RideCo, including Tulsa Transit (microtransit and paratransit), Access Huntsville (AL), LeeTran (Lee County, FL), Bridgeport, Milford, and Hartford (CT), SporTran (Shreveport, LA), Plymouth Transit (Plymouth, MN), The M (Montgomery, AL), CK Rider (Concord, NC), and Gwinnett County, GA. Brian has launched and managed a wide range of SaaS on-demand systems at transit agencies and corporations nationwide throughout his transit career.