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South West Transit Association

The votes are in: VIA “Most Popular Agency” VIA honored in first-ever Riders Choice Awards

SAN ANTONIO (Dec. 13, 2023) —Today, Transit App unveiled the winners of its first-ever Riders Choice Awards — and VIA Metropolitan Transit took first place honors in the "Most Popular Agency" category out of a total of 18 transit agencies, including Tampa, Las Vegas, and Salt Lake City. 


Transit App calculated these awards using 2023 survey responses from 100,000 riders across the United States and Canada. Respondents graded their respective transit agency on everything from delays and disruptions, to whether they’d recommend public transit to their family and friends on a scale of 1 to 10. The agencies with the highest ratio of top-rating riders rose to the top. 


The surveys are part of Transit App’s quarterly Rider Happiness Benchmarking (RHB) questionnaire, which asks riders to give their transit agency a performance report card on a range of metrics. They conducted a Winter, Spring and Summer survey and aggregated the results of the three.


Other winners in the “Most Popular Agency” category were OC Bus in Orange County, California with 2ndplace; PSTA in St. Petersburg, Florida with 3rd place; and CATA in Lansing, Michigan with “Most Improved” honors. For a complete list of the winners in all categories, visit

We asked riders what they think of public transit. Here’s which systems came out on top.




About VIA Metropolitan Transit

VIA provides safe, reliable transportation options that put opportunity within reach for millions of passengers each year. VIA began operation in 1978 and today serves 14 member cities and the unincorporated areas of Bexar County, operating seven days a week on 77 routes, with complementing VIAtrans paratransit service and VIA Link on-demand options. VIA’s family of services help connect our community, support economic vitality, and enhance quality of life throughout the region. In 2020, voters approved funding for VIA’s Keep SA Moving plan, in support of projects designed for a modern mass transit system in San Antonio and Bexar County. Visit for more information. Follow us on Facebook, YouTube, Instagram, LinkedIn, and the X platform, formerly known as Twitter.

Additional Info

Media Contact : Lorraine Pulido, Ph.D. c 210-380-6895

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